This thought was passed along to me to think and consider my efforts with those who resist change or something that I firmly believe in – continual service improvement.
As you asses what you are doing as a leader, consider these thoughts:
1. Are those on your team making a conscious decision not to something and with their own internal reasoning? (I.e. what I am doing is good enough, I am satisfied with my minimum effort, I just do not want to).
2. Do they have the capacity to understand? (we sometimes presume those around us have the capacity to understand, maybe try a different approach).
3. Do your tea members not know how to move in the current system but want to or have a desire to? (such as are they lost or do they need help to understand the systems available to them).
Food for thought.
